Last updated: March 10, 2025
1. Orders & Payments
- All payments are securely processed via Stripe Express.
- Orders are confirmed only after successful payment.
- We reserve the right to cancel an order if fraudulent activity is suspected.
2. Shipping & Delivery
- Orders are processed within 1-3 business days.
- Shipping costs and times vary based on location and carrier.
- Once shipped, we are not responsible for delivery delays caused by carriers.
3. Returns & Refunds
- Digital products (e.g., knitting patterns) are non-refundable.
- Physical items can be returned within 14 days in original condition.
- Buyers are responsible for return shipping costs.
4. Intellectual Property
- All patterns and designs sold on this site are for personal use only.
- Redistribution or resale is prohibited.
5. Contact Us
For any questions regarding these terms, contact us at info@keenwhale.com